Shipping policy

At Little Radiance, your satisfaction matters to us. We take care in preparing every order and work to get it to you as quickly as possible. Public holidays may affect processing and delivery times.

Shipping and delivery

We offer free standard shipping to destinations where delivery is available for your item and address. Available shipping options are shown at checkout before payment.

Orders are usually processed within 1–4 business days. Estimated delivery to eligible destinations is 5–10 business days after dispatch, depending on your address and shipping service. Some destinations take longer. These are estimates, not guaranteed arrival dates; holidays, busy periods, customs checks and carrier delays may extend delivery.

For an estimate for your design and destination, please contact us before ordering.

Incorrect addresses

Please check your address and postcode carefully. Contact us promptly if you spot a mistake. We will try to correct it, but changes may not be possible once your order is processed or dispatched.

Undeliverable orders

If a parcel is returned or cannot be delivered, contact us. We will review the reason and explain your options, including any confirmed redelivery charge, before you agree to it.

Missing or damaged parcels

If your parcel is late, damaged or marked as delivered but missing, contact us with your order number. We will investigate with the carrier and help resolve the issue. For damage, keep the packaging and send photos where possible.

Tracking and separate deliveries

We will provide tracking when available after dispatch. Updates may take time to appear. Multiple items, including sets, may arrive in separate parcels on different days.

Out-of-stock items

If an item becomes unavailable or cannot be shipped to your address, we will contact you with the options. We will not substitute another design without your agreement. Items we cannot fulfil will be refunded, together with any applicable shipping charges.

Import duties and taxes

International orders may incur import taxes, duties or carrier fees. Charges collected at checkout will be identified there; additional charges may be requested by customs or the carrier before delivery. Please contact us before ordering if you are unsure what is included.

Contact us

Visit our Contact Us page for help and include your order number if you have one. Nothing in this policy limits your rights under applicable consumer law.